Referrals

Individuals who are referred to the CEW service must:

  • Consent to a referral to the service
  • Be over the age of 65
  • Retain the mental capacity to make any financial decisions the CEW provider may be supporting with
  • Be able to participate meaningfully in achieving the support goals set

The support offered to individuals by the Community Engagement Worker could include any of the following:

  • We link individuals to a wide range of community-based resources to reduce social isolation, including befriending services, social clubs, better balance classes, emotional support groups.
  • We support with a ‘Warm handover’ to other organisations (including attending initial visits to build confidence).
  • We reduce the risk of food and fuel poverty – increasing income via benefit claim applications, referring to food insecurity schemes, hygiene bank.
  • We source cleaning and shopping services locally.
  • We support with basic guidance to use assistive technology or will pass details onto our digital teams.
  • We enable individuals to improve their home environment small task, unpacking or light household chores (hoarded environments and decluttering support will need to be funded either by the individual or Adult Health & Care) we do not offer this as part of the CEW contract.
  • We support individuals to develop ways of managing their finances/ post/ appointments, and to maximise their income.
  • Supporting individuals to apply for assistance from other local organisations, such as Citizen's Advice or MIND.
Elderly lady with long hair standing looking to the right.

Benefits for individuals:

  • Reducing social isolation
  • Improved physical wellbeing
  • Improved emotional wellbeing
  • Improved home environment
  • Maximising financial income
  • Reduced likelihood of requiring commissioned care from Adult Services
  • Increasing or maintaining independence
A man in a wheelchair

Some examples of support we have offered to previous clients

  • Organized cleaning support
  • Household works and maintenance issues; sourcing builders, gardeners, tree surgeons, heating engineers, locksmiths
  • Purchasing and obtaining of white goods, sofas, beds, furniture, carpets
  • Arranging weekly-monthly food shops
  • Arranging medication and delivery
  • Supporting visits to hospital, GP, opticians and dentists
  • Befriending
  • Arranging transport  and looking into transport options
  • Obtaining support from local animal support services
  • Money management- sorting out debt repayments, gas, electricity debts rent arrears, council tax arrears, car insurance renewals, non-payment of parking tickets
  • Digital support including the purchasing and setting up mobile phones, laptops and tablets
  • Widows pension applications
  • Benefit claims. Attendance allowance, universal credit, carers allowance
  • Bank visits – to obtain supporting information for benefit claims or obtain evidence if possible financial abuse suspected
  • Supported visits to groups and clubs
  • Disabled blue badge applications