Volunteer Caseworker

We’re looking for compassionate, reliable volunteers to join SSAFA as Volunteer Caseworkers — the dedicated individuals who support serving personnel, veterans, and their families when they need help the most.

Caseworkers are often the first point of contact for someone seeking assistance. You’ll listen without judgement, gather information, and assess what support is needed. You’ll then write a case report outlining recommendations, helping beneficiaries access financial, practical or emotional support.

Your work may directly lead to life-changing outcomes — from securing funding for specialist disability equipment, arranging home adaptations, helping someone stay in their home, or signposting them to expert advice around benefits, housing, debt or mental health.

This role is incredibly rewarding and ideal for someone who wants to make a meaningful and lasting impact in their community.

About the Role

Volunteer Caseworkers play a vital role in supporting beneficiaries through personalised, one-to-one assistance.

You’ll arrange phone or face‑to‑face conversations with those seeking help, understand their circumstances, and work with them to identify the right support options. You’ll type clear case reports, communicate with partner organisations, and ensure beneficiaries remain updated throughout.

The time commitment varies depending on the case, making this an excellent opportunity for someone who can spare 1–2 hours per week and wants to contribute flexibly.

Skills & Experience Needed

• Friendly and approachable
• Great written and verbal communication skills
• Non‑judgemental and empathetic
• Reliable and trustworthy
• Basic IT skills

Support Offered

• Expenses
• Training

Requirements

• Will require a criminal record (DBS) check

Suitability

This role is suitable for:

• Those who want to work indoors

Activities

Volunteers may take part in:

1. Arranging phone or face‑to‑face conversations with potential beneficiaries
2. Understanding support needs and gathering information
3. Typing written case reports
4. Sign‑posting to specialist services
5. Keeping beneficiaries updated throughout their case

What Days Is the Opportunity For?

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday

Location

Andover

Additional Information

For nationally supported cases, volunteers typically spend 1–2 hours per week, depending on the complexity of the case.