Andover Library - branch volunteer

Description

A branch volunteer helps customers to get the most out of their local library and makes a positive difference in people’s lives

This customer-facing role plays an important part in supporting access to Hampshire’s Library Services and is a great way of giving something back to your local community. As a Library volunteer you will become a valued member of the team, helping customers to get the most out of their local library and making a positive difference in people’s lives.

As a Library volunteer you will be involved in a wide variety of tasks and activities which may include:

Helping customers by

Welcoming and interacting with the public to ensure all visitors have the best possible service
Assisting customers to collect reserved items, access the online catalogue, and use the self issue and return facilities, referring complex queries to staff
Assisting customers to log on to the public IT terminals and access the programs available, referring complex needs to staff
Passing customer enquiries that require access to staff systems such as Spydus and the PN booking system to library staff to resolve

Supporting library staff by

Assisting with the packing and un-packing of deliveries, shelving returned items, and keeping the library tidy and in good order
Maintaining displays of leaflets and notices supplied by staff so they are kept tidy and up-to-date
Working within Hampshire County Council’s health and safety guidelines and supporting the implementation of evacuation

Contributing to Library events and activities by

Assisting with events and promotions such as story or rhymetime sessions or learning in libraries

Two references will be sought
Some volunteer roles will require a DBS check

Our Services

Description

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