Centre Manager – Romsey Cancer Support Centre


On the retirement of our current Manager we are looking to appoint a Centre Manager for Jane Scarth House, a cancer support centre based in the middle of Romsey, Hampshire. Well-known over a wide area it is a walk in centre providing emotional and practical support to anyone whose
life is affected by cancer, whether they are the patient, their carer, or a relative.
The centre has been operating since 1995 but almost 5 years ago a group of local people responded to the need to take on the running of the Centre by coming together and forming a new independent charity, Romsey Cancer Support Centre, to support and secure the future of Jane Scarth House. Only a couple of hundred yards from Jane Scarth House is Jane’s, the charity’s shop, which also comes under the umbrella of Romsey Cancer Support Centre, and whose profits are solely used to help fund Jane Scarth House.
Services at Jane Scarth House include a befriending service with a team of 26 trained volunteers and 5 part-time staff always ready to support, in confidence, anyone coming through the front door.
Fully trained counsellors offer professional, one-to-one confidential counselling and the complementary therapies on offer include Aromatherapy, Reflexology, Reiki and Indian Head
Massage. In addition there is a comprehensive library covering many aspects of cancer. All services are free.

If you are interested in applying for this role please send your cv and a covering letter explaining briefly your reasons for applying addressed to Bridget Brook, Chair of Trustees by email to:
Closing date: Saturday 4th May 2019
Provisional interview date: Saturday 18th May 2019

Centre Manager – Romsey Cancer Support Centre
Job Title: Centre Manager
Accountable to: Board of Trustees
Reports to: Centre Trustee
Job Location: Romsey Cancer Support Centre
Jane Scarth House
37a The Hundred
SO51 8GE
Hours: 30 hours a week over 5 days (Monday-Friday with some evenings/weekends)
Remuneration: £23,000 – £25,000 per annum (pro rata)
Holidays: 20 days per annum, plus bank holidays (pro rata)

Romsey Cancer Support Centre is a registered charity that provides practical support to anyone whose life is
affected by cancer. This can be the person living with cancer, or a family member, close friend, carer or

To manage a welcoming and efficient Centre; to ensure high-quality and appropriate services are developed
and delivered; and to establish and maintain good relationships with clients, counsellors, complementary
therapists, volunteers, trustees, the regional cancer community and the local business and charity

Managing Jane Scarth House Centre
Maintain reputation and ethos of Jane Scarth House
Oversight and plan all aspects of Centre activity
People management – befrienders and volunteers, staff and contractors, including recruitment, training,
retention and performance appraisal to maximise the potential of all
Delivery and development of services, maximising current and new facilities
Work cooperatively with the counsellors, complementary therapists, befrienders, volunteers and trustees
Arrange and provide ongoing support, supervision and training for befrienders and volunteers
Control finances through Centre – donations, collecting tins, petty cash, first point of liaison with Accountant,
Gift Aid declaration and reports
Keep Trustees fully informed of activities; obtaining guidance and approval as required, providing written
reports for Trustee meetings.
Supporting those affected by cancer in an empathic and appropriate manner
Ensure all clients/visitors are met and greeted in person
Ensure courteous and welcoming reception is provided for all visitors to the centre
Deal sensitively with telephone enquiries
Maintain confidentiality at all times
Ensure proper assessment of clients’ needs are carried out
Maintain accurate records in accordance with the Data Protection Act.
Ensure Centre procedures are developed and maintained to be inclusive of client needs
Recognise and handle problem situations that may arise.
Managing communications for Romsey Cancer Support Centre
Provide details of fundraising activities for inclusion in newsletter
Carry out regular review of cancer-related information and in discussion assess relevance for holding in Centre
Ensure sufficient and relevant materials are available at all times
Oversee and participate in driving social media communications
Ensure Trustee-approved corporate style is used on all publicity
Establish and maintain links with the local press and issuing press releases
Ensure smooth internal communications.
Developing and maintaining links in the community
Actively work with the local community to maintain and promote further the charity’s profile, attending
meetings and events as appropriate
Work closely with Ambassador, supporting the post-holder to deliver remit across regional health and
community networks
Work with NHS practitioners and local hospices
Liaise with other cancer-related groups and organisations
Maintain contact with current and potential supporters of Romsey Cancer Support Centre.
Supporting and facilitating Fundraising
Support fundraising volunteers, both individual and corporate
Support the volunteer Fundraising Committee
Welcome fundraisers to Centre
Support the fundraising volunteers with any communications needed
Identify potential donors of grants and applying for funding
Attend fundraising events
Contribute fundraising ideas.
Administration and Centre operations
Centre to be maintained to highest standards possible, to include H&S and décor/tidiness – to provide a
welcoming environment to all who visit/work there
Ensure current First Aid cover is maintained
Responsibility for checking fire detection equipment regularly
Ensure all befrienders/volunteers have up-to-date DBS-checks in accordance with Safeguarding Policy
Maintain and develop all required Policy Handbooks, including Volunteer Handbook and Building Manual
Chair regular Staff/Befriender/Volunteer Meetings
Deal promptly and courteously with correspondence, telephone enquiries and information requests
Oversee client services diary
Ensure all financial procedures are followed to include receiving and recording donations, issuing thank you
letters and managing and recording petty cash
Act as primary key holder.

Skills and Experience Required
The following cover a range of skills and experiences, all of which we consider important for the successful
post holder. We have not listed them as essential or desirable as we wish to encourage applications from
individuals with a wide range of experiences/backgrounds and a willingness to learn new skills. Please use
this indicative list to assist you in your application. For this applicants invited for interview we will be using
these topics as a basis for our questions.
 People management experience including volunteer management
 Managing operational day-to-day activity
 Background or experience or interest in working within an oncology setting
 Strong administrative skills
 Experience of planning for future activity and sustainability, including creating development plans
 Good level of written communication skills – acknowledgements, reports, grant funding applications
 IT skills (Word, Excel, Outlook) and to include use of social media channels
 Awareness/ experience of client confidentiality
 Ability to delegate
 Experience of working with data and preparing reports
 Public speaking experience
General and Personal Attributes
 Self-starter
 Excellent interpersonal skills
 Ability to understand and maintain the ethos of the charity
 Attention to detail
 Empathetic approach
 Team builder
 Ability to be the public face of the Centre
 Flexibility
Some out of hours work are likely to be required. It is expected that the successful candidate would be willing
and available to be flexible in their hours to cover weekends and evening activities on occasion.
The job description is not exhaustive and will be reviewed from time to time with the post holder and
amended to suit the changing needs of Romsey Cancer Support Centre (Jane Scarth House).

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